• Shipping & Delivery
• Returns & Replacements
• Ordering Problems
• Payment
• Viewing Orders
• Privacy & Security

Shipping & Delivery

 

Shipping is based on the weight of the items in ounces.  This way, we are able to keep your shipping costs to a minimum.  The good news is that dice don't weigh a lot, so you shouldn't see any outrageous shipping amounts.  Shipping rates are broken down into 4 different regions, USA, Canada, A handful of countries with postal deals with the USA, and all other countries that do not have postal deals worked out with the USA. 

Some general product weight examples:

Plastic Dice sets generally weigh 1 ounce per set

Metal Dice can weight from 4oz - 8oz per set depending on which set your looking at (Equal in weight to 4-8 sets of plastic dice)

Dice Bags generally weigh between 1-2oz for standard / velvet / leather, but metal dice bags can weigh more

An example of some of the shipping charges:

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1 Set of Dice (Non-Metal) Shipped to USA:  $3.75 USD

1 Set of Dice (Non-Metal) Shipped to Canada:  $9.00 USD

1 Set of Dice (Non-Metal) Shipped to Other Countries:  $9.50 - $15.00 USD

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1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to USA:  $5.75 USD

1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Canada:  $12.50 USD

1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Other Countries:  $13.00 - $25.00 USD

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If you are curious as to how much the total shipping will cost for your specific order, the best way to get an estimate is in the shopping cart.  You can enter your Country + Postal Code to get an exact price of the total shipping cost of your order.

                                                                                                                     

Processing Time Before Shipping & Delivery Time

Orders are shipped out via USPS First Class or Priority Mail within 1-3 working days of your order.  Most orders are shipped out the day after it's placed.  Once your order is in the mail, USA customers will generally receive their orders within 2-5 working days (Monday - Friday).  Our international customers can expect to receive their packages somewhere around 2 weeks from the date of shipping.  However, please be aware that the normal delivery window for international orders can be between 2-6 weeks.  Most international orders seem to show up around the 1.5 to 3 week window, but if your order is taking longer to be delivered, it doesn't mean there is a problem.  The delay might be due to customs holding / inspecting / processing your order before moving it on to the final delivery.

Customs Charges Information

You may be curious about customs fees.  Each and every country has a different policies with regard to customs charges.  When your order reaches the point of entry into your country, your package will pass into and through the customs department.  Customs will inspect your package and determine if they need to charge you for import taxes.  Not every package will be assessed an import customs duty but some might.  The shipping charges that we add on to your order cover only the shipping costs that we have to pay to put your order in the mail.  We do not add on or pre-charge you for any customs charges that your country might impose on your package.  All of that meaning that we cannot pay for the customs charges that you might receive from your country.  Any customs fees charged to you will be your responsibility to pay, and we recommend that you check into your countries import tax policy if you are concerned.  While we hope that 100% of the international packages we send out will not be assessed an import tax, some might, and that is unfortunately out of our control.  Feel free to email us via our contact form to ask us any questions you might have with regard to anything related to products / shipping / customs / comments & questions.  We will do our very best to help you out and explain everything as clearly as we can.

 

 

Returns & Replacements

 

Returns and Exchanges are accepted for a period of 30 days from your order date.  Merchandise must be returned in new/unused condition.  For returns, you will receive a refund for the price of the products minus the shipping charge on your order.  When making an exchange, please contact us with a list of the new items you want in place of your original order and include your order number.

Defective Items:  All orders are inspected for defects during the shipping process.  We do our best to catch defects before your order leaves our shop, but once in a while we miss something.  If you catch a defect, please let us know within 30 days and we will fix it for you as best we can. 

Ordering Problems

 

This transaction cannot be processed (#15005: Processor Decline):  The most common ordering issue is not having the payment go through.  Declined payments can be for several reasons.  The credit card that you tried to use could be over the limit, your credit card company may of declined the transaction due to too many purchases in a short time period, the billing address entered does not match the billing information that is on file with your credit card company, or other reasons similar to these.  The main solutions to this error message are to either use a different credit card or to call the phone number on the back of your credit card that was declined.  The credit card company will be able to explain in detail the problem and also fix it so you can try your purchase again.  Please don't hessitate to contact us with any quesitons, as we will do our best to help out in any way that we can. 

Payment

 

DND DICE Accepts: Visa, Mastercard, Discover, American Express, Random Other Payment Methods, Dragon Teeth, and Gold Coins.

Viewing Orders

 

You are able to view your past and current orders after logging into our shopping cart.

Privacy & Security

 

This privacy statement explains data collection and use practices of DndDice.com owned by EdgeVision Inc. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

The Site may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. None of this information is personally-identifiable. This anonymous information is used to help improve the Site, analyze trends, and administer the Site. Use of your Personal Information: The personal information The Website collects will be used to provide the service(s) or carry out the transaction(s) you have requested or authorized.

The Website may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served to The Website, or the Site; (b) protect and defend the rights or property of The Website and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of The Website employees, users of The Website products or services, or members of the public.

Please be aware that this privacy statement and the choices you make on the Site will not necessarily apply to personal information you may have provided to The Website in the context of other, separately operated, The Website products or services. Access to your Personal Information: Customer information collected by The Website stored at our database, plus sent back to The Website. You can review and edit information stored at The Website by login to your account.

All artwork and original photography on dnddice.com is owned and copyrighted by EdgeVision Inc.  No copies, duplication, downloading, or other use of proprietary photography is allowed without prior written permission.  Any party caught illegally using copyrighted images will be served with legal action and prosecuted under the full extent of the law. 

Security of your Personal Information: The Website is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Links to Other Web Sites: This Site may contain links to other Web sites. Please be aware that this Privacy Policy applies solely to the information collected on the Site. We are not responsible for the privacy practices or the content of other Web sites. We encourage you to be aware when you are leaving this Site and read the privacy statements of each and every Web site that you visit before providing any personally identifiable information.

Changes to This Privacy Statement: We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are protecting the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Contact Information: The Website welcomes your comments regarding this privacy statement. If you believe that The Website has not adhered to this privacy statement, please fill out the contact us form and we will use commercially reasonable efforts to promptly determine and remedy the problem.